SHIPPING & RECEIVING

Our Policies apply to all products, services, and orders placed on our website. It aims to protect both our customers and our business. We hope to make your experience with us as simple and enjoyable as possible. 

Please familiarise yourself with all of our policies.

By placing an order on our website, you acknowledge that you have read, understood and agree with our Shipping & Recieving Policy, Refunds & Returns Polic, Terms of Service, and Privacy Policy.

Order Confirmation

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  If all of your items are in stock and available for immediate shipment, we will process the charges and submit the order for shipment.  If any of your items are on backorder or out of stock, we will contact you via email and void the pre-authorization.

As the customer, it is your responsibility to review the order confirmation email carefully and ensure all products, sizes, colors, and other options chosen are correct.

Please note, although we have made every effort to display product colors as accurately as possible, we cannot guarantee that the colors displayed on your device is an exact representation of the product, due to variations between monitors, browsers and individual display settings. 

Tracking Confirmation

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information. This email will include a tracking number and a link to the carrier’s website, allowing you to monitor the status and location of your shipment.

How to Track Your Order:

• Check Your Email: Look for the shipping confirmation email, which will arrive once your order has shipped.
• Follow the Link: Use the provided link to track your order directly on the carrier’s website.
• Tracking Updates: You can check the progress of your shipment, including estimated delivery times, through this link.

Please note that it may take up to 24-48 hours for tracking information to update after your order is shipped.

If you experience any issues with tracking or if your tracking information hasn't updated within the expected timeframe, please feel free to contact our customer service team at [support email] for assistance.

Freight Delivery Appointments

We always do our best to ensure fast processing and delivery of all orders. However, some orders are shipped via freight carriers and require the customer to schedule a delivery appointment. If this is the case:

• Once your package arrives at the local station, the freight carrier will contact you using the phone number provided with your order to schedule a delivery appointment.
• It is the customer’s responsibility to schedule the delivery appointment with the carrier. You will be provided with available delivery slots, and you can select the most convenient time.
• We recommend being proactive and keeping track of your shipment, and contacting the carrier if necessary to ensure the delivery appointment is scheduled promptly.

Please note that delivery appointments are not guaranteed and may be subject to changes by the carrier due to various factors. While we understand this can be an inconvenience, cancellations due to changes in the delivery schedule are not accepted. Freight delays and package losses can occur with any freight carrier, and we do not have control over these events.

If you choose to cancel your order due to freight delays, losses, or issues without allowing the freight carrier time to resolve the problem and deliver your package, the cancellation will be treated as a regular request, and you will be responsible for shipping costs and any applicable restocking fees.

An adult over the age of 18 must be present at the time of delivery to receive the shipment and sign the Bill of Lading.

Shipping Your Order

If the item(s) you ordered are in stock and ready to ship, we will process and ship your order within 5 business days from the order date. Please note that these times are estimates and not guaranteed.

Shipping Lead Times

During busy periods, such as holidays or high-demand seasons, or in the event of supplier warehouse backlogs, shipping times may be longer than usual. If this happens, we will notify you via email to get your approval before proceeding with the order.

Estimated Delivery Times

Each product on our website has a different estimated delivery time, which you can find on the respective product page. These times are subject to change and should not be considered guaranteed. Made-to-order or custom items may take longer to deliver.

Shipping Restrictions

At this time, we only ship within the USA, specifically to the lower 48 states. We are unable to ship to PO Boxes, freight forwarders, military addresses, or locations in Hawaii, Alaska, and Puerto Rico.

Once your order has shipped, we cannot accommodate changes to the delivery address. If a delivery address change is requested post-shipment, and the order is returned due to this, it will be treated as a regular return, with return fees applied as per our returns policy (for returnable items).

Freight and Curbside Delivery

Some of our products are shipped via fully insured freight shipping, which differs from standard ground shipping. By default, both ground and freight shipments include curbside delivery. This means the truck driver will deliver your shipment to the curb or end of your driveway.

In certain cases, a lift-gate service may not be available, or the item(s) may be too large to use with a lift-gate due to the package size. Drivers may refuse to use a lift-gate if they feel it is unsafe to do so. In such situations, it is the customer’s responsibility to assist with unloading the package from the truck.

Customer Responsibility

When receiving freight shipments, you are responsible for transferring the package from the truck to your desired location (garage, home, etc.) and for assembling the product.

Recieving Your Order - YOUR RESPONSIBILITIES

When receiving freight shipments, you are responsible for transferring the package from the truck to your desired location (garage, home, etc.) and for assembling the product.

Please ensure you follow these steps BEFORE THE DELIVERY DRIVER LEAVES.

1. Count the number of boxes delivered and make sure your count matches that on the Delivery Receipt. Report any missing boxes to the driver and NOTE ON THE DELIVERY RECEIPT.
2. Inspect all the boxes for anything that looks like damage. A punctured or smashed box, open it and make sure that there is no damage. In the event of damage, you must report it to the driver and NOTE ON THE DELIVERY RECEIPT. If you do not note the damage on the Delivery Receipt you are confirming that you received the goods in perfect condition and you release the shipping company of any liability on the shipment. Given the chance that the driver informs you to sign so he can leave prior to inspection, kindly inform him that he has to wait for the inspection (typically you get 15mins to inspect) and you have the right to refuse any damaged portions of the shipment.
3. DO NOT accept the damaged box, send it back with the driver. Please keep the boxes which are in good condition. Remember, if you sign the delivery receipt and do not note any damages, you cannot claim damage afterward.

In the event that something is damaged, please refer to the Damages Procedure.

Damages Procedure

At Legend Poker Tables, we take great care in packaging and shipping your orders to ensure they arrive in perfect condition. However, we understand that damages can occasionally occur during transit. Please review our damages policy below:

Reporting Damaged Items

1. Inspection Upon Delivery: 

   Inspect all the boxes for anything that looks like damage. If there is a punctured or smashed box, open it and make sure that there is no damage. In the event of damage, you must report it to the driver and NOTE ON THE DELIVERY RECEIPT. If you do not note the damage on the Delivery Receipt you are confirming that you received the goods in perfect condition and you release the shipping company of any liability on the shipment. Given the chance that the driver informs you to sign so he can leave prior to inspection, kindly inform him that he has to wait for the inspection (typically you get 15mins to inspect) and you have the right to refuse any damaged portions of the shipment.

   DO NOT accept the damaged box, send it back with the driver. Please keep the boxes which are in good condition. Remember, if you sign the delivery receipt and do not note any damages, you cannot claim damage afterward. Note the damage to the driver and make sure you have it in writing on the delivery paperwork.

2. Notification Period:
   You must notify us of any damage within 48 hours of receiving your order. Failure to report damages within this timeframe may result in your claim being denied.

3. How to Report Damages:
   • Contact Us: Email us at hello@legendpokertables.com with your order number and a detailed description of the damage.
   • Photos: Include clear photos of the damaged item(s), the packaging, and the shipping label. These are required to process your claim.

Claim Process

1. Reviewing Your Claim: Once we receive your report and supporting documentation, we will review your claim and provide a resolution within 5 business days. In some cases, we may need additional information or clarification.
2. Resolution Options:
   • Replacement: If the item is available, we will send you a replacement at no extra cost.
   • Refund: If the item is out of stock or cannot be replaced, we will issue a full or partial refund, depending on the extent of the damage.
   • Store Credit: As an alternative, we may offer store credit equal to the value of the damaged product.
3. Return of Damaged Goods: In some cases, we may request that you return the damaged product to us. If so, we will provide a prepaid shipping label.

Exceptions

• Minor Wear and Tear: Slight cosmetic imperfections that do not affect the functionality or overall use of the product may not qualify as damage. If the damage is cosmetic only, we reserve the right to repair the product/part as new with a new part or professional assistance.
• Clearance and Final Sale Items: Damaged items purchased as part of clearance or final sale promotions may not be eligible for a refund or replacement, unless otherwise stated.

Shipping Carrier Responsibility

In cases where the damage is caused by the shipping carrier, we will work directly with the carrier to resolve the issue. You may be asked to cooperate in this process by providing information or participating in the carrier’s damage claim procedure. Please refer to the section on Inspection Upon Delivery.

 Legal Disclaimer

In the event of any omissions or the need for clarification, the manufacturer’s policies will take precedence without exception. As policies can vary and are subject to change, both the customer (you) and the retailer (Legend Poker Tables) agree to follow the manufacturer’s shipping and returns policy in such cases.

REFUNDS & RETURNS

At Legend Poker Tables, we strive to provide our customers with the best products and service. However, we understand that sometimes returns may be necessary. 

Our Policies apply to all products, services, and orders placed on our website. It aims to protect both our customers and our business. We hope to make your experience with us as simple and enjoyable as possible. 

Please familiarise yourself with all of our policies.

By placing an order on our website, you acknowledge that you have read, understood and agree with our Shipping & Recieving Policy, Refunds & Returns Polic, Terms of Service, and Privacy Policy.

Eligibility for Returns

• Return Window: You have 30 days from the date of purchase to initiate a return.
• Condition of Items: Items must be unused, in their original packaging, and in the same condition that you received them. Returns that do not meet these criteria will not be eligible for a refund.

Non-Returnable Items

• Large Equipment
• Clearance Items
• Custom or Made-to-Order Products

Note: Non-returnable items are still covered under the manufacturer's warranty. The manufacturer will repair or replace defective parts according to their product warranty.

Damaged or Defective Items

If your item was damaged during shipment and shipped via a freight carrier, it will be covered by insurance. As long as you follow our shipping & receiving policy, we will process a replacement at no cost.

Return Process

To initiate a return, please contact our support team at hello@legendpokertables.com with your name and order number. Our team will provide you with instructions on how to proceed.

• Return Shipping: Customers are responsible for paying return shipping costs for non-damaged items.
• Trackable Shipping: When shipping back your items, please use a trackable shipping service or purchase shipping insurance. We do not guarantee that we will receive your returned item without proper tracking.

Restocking & Processing Fees

• A 20% restocking fee will be deducted from your refund.
• For orders paid with a credit card, a 3% processing fee will also be deducted.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 5 business days.

Cancellations

At Legend Poker Tables, we understand that plans can change. However, due to our fast shipping processes, cancellations are limited and must be initiated quickly.

1. Cancellation Timeframe

Most of our items ship directly from our suppliers or manufacturer warehouses, allowing us to prepare for shipping almost immediately after your order is placed. Therefore:

• Cancellation Window: Orders can only be canceled within 1 hour of placement, but please note that there are no guarantees.
• It is crucial to contact us as soon as possible if you wish to cancel an order.

2. How to Request a Cancellation

To request a cancellation, please call us on 702 833 9888  with the following information:

• Your order number
• Your contact details
• The name of the product(s) you wish to cancel

We will make every effort to cancel your order if it has not yet been processed or shipped.

3. Cancellation Confirmation

• If your order hasn’t been processed or shipped, we will send you a cancellation confirmation via email, and the transaction will be voided so that you won’t be charged.
• If the charge has already been processed, we will issue a refund to your original payment method. A 3% processing fee will be deducted from your total refund.

4. When Cancellation Is No Longer Possible

• If your order has already been processed or shipped and can no longer be canceled, you have the option to either refuse delivery or proceed with returning the product (for eligible returnable items only).
• Such a return will be subject to:
  • Return shipping fees
  • A 20% restocking fee
  • A 3% processing fee on credit card transactions

5. Refund Process for Shipped Items

If you opt to return the item once it’s delivered, the refund will be processed after the product is received at our warehouse and inspected. The final refund amount will have the applicable fees deducted.

For any questions regarding cancellations, please contact our support team at hello@legendpokertables.com.

 Legal Disclaimer

In the event of any omissions or the need for clarification, the manufacturer’s policies will take precedence without exception. As policies can vary and are subject to change, both the customer (you) and the retailer (Legend Poker Tables) agree to follow the manufacturer’s shipping and returns policy in such cases.

Thank you for shopping with Legend Poker Tables. For any questions or concerns regarding your order or our returns policy, please reach out to us at hello@legendpokertables.com

PRICE GUARANTEE

Legend Poker Tables are committed to offering the best prices online. If you find a lower price from another online store within six months of your original purchase date, let us know, and we’ll refund the difference.

We want you to feel confident that you are getting the best deal on your purchase. We will also refund the difference if the price on our own website drops within the same six month period.

How to Request a Partial Refund:

To request a price match, email us a link to the same product on our website or the competitor’s website within six months of your original order date. We will verify the information and process the refund for the price difference.

Limitations of Our 100% Price Guarantee:

• The Price Match Guarantee applies to the price at the time of the original order.
• The item must be purchased from our website before requesting a price match.
• Promotions such as rebates, buy-one-get-one-free offers, and similar deals are not eligible.
• The item must be in stock on the competitor's website.
• The competitor must be an online store (physical retail locations are excluded).
• The competitor cannot be a discounter or auction website (e.g. Amazon, eBay, Overstock, etc.).
• The competitor must be an authorized retailer of the product.
• Certain products, such as limited edition, clearance items, and custom or made-to-order products, are excluded from the Price Match Guarantee.
• The Price Match Guarantee includes the total item price plus shipping costs but excludes sales tax.